Meet the Milady Team
Academic Sales/Services | Editorial | Marketing | Production
Professional Sales/Services | Trainers/Consultants | Technology
Dawn Gerrain
President of Milady
Laurie Wilson
Business Unit Coordinator
Academic Sales | Services
Lisha Barnes
Academic Development Manager

Lisha Barnes currently serves as the Academic Development Manager for Milady. She is responsible for developing and delivering academic and business programs for the Cosmetology Industry. She is a licensed cosmetologist, instructor, and barber and is committed to improving the quality of cosmetology education. She received a Bachelors of Science in Communications from Eastern New Mexico University.
Lisha completed her cosmetology training at Olympian University of Cosmetology, where she also served as Administrator for two campuses for over ten years. She is a former Director of Education for a chain of Cosmetology schools.
Barnes is a former NACCAS Commissioner, a member of Cosmetology Educators of America and has worked on numerous writing projects for Milady.
She teaches educational seminars for The Career Institute, where her experiences in education, communications and administration add insight to her presentations.
Patti Wanamaker
Academic Trainer

Patti Wanamaker currently serves as an Academic Trainer for Milady. She is responsible for delivering academic and business programs for the Cosmetology Industry. Her intimate understanding of the salon/school/beauty industry comes from 17 years of hands-on experience, includes 8 years of salon/spa ownership, co-owner and co-manager of three salon locations with an annual sales of $5 million. She has 6 years experience as a multi-faceted, training specialist within the industry, specializing in customer relations, increasing the bottom line and creating client loyalty. Her experience in all three areas of our industry creates a well-rounded background as a trainer.
Cynthia Scheffer
Sales Supervisor
1-800-998-7498 ext. 2567
cynthia.scheffer@cengage.com
Judy Roberts
Academic Account Manager
GA, NC, VA, MN, ID, IA, HI, VT, ND
1-800-998-7498 ext. 2382
judy.roberts@cengage.com
Rylee Servis
Academic Account Manager
FL, TN, OK, CT, NV, NH, RI, SD, WY
1-800-998-7498 ext. 2408
rylee.servis@cengage.com
Jennifer Wing
Academic Account Manager
CA, MA, WI, AR, IN, OR, DE, ME
1-800-998-7498 ext. 2580
jennifer.wing@cengage.com
Lisa Nagengast
Academic Account Manager
NY, UT, MI, NJ, AL, SC, WV, NM
1-800-998-7498 ext. 2568
lisa.nagengast@cengage.com
Jill Lyons
Academic Account Manager
PA, OH, IL, MD, AZ, MO, MS, KY, AK
1-800-998-7498 ext. 2570
jill.lyons@cengage.com
Terry Andriano
Academic Account Manager
TX, LA, WA, KS, CO, DC, NE, MT
1-800-998-7498 ext. 2582
theresa.andriano@cengage.com
Editorial
Erin O’Connor
Publisher
Martine Edwards
Acquisitions Editor
Jessica Burns
Product Manager
Philip Mandl
Senior Product Manager
Elizabeth Edwards
Editorial Assistant
Maria Hebert
Editorial Assistant
Marketing
Sandra Bruce
Director of Beauty Industry Relations
Suzanne Mulroy
Business Development Manager
Susan Peterson
Business Development Manager
Gerard McAvey
Senior Marketing Manager
Julie Moscheo
Beauty Industry Relations Specialist
Erica Conley
Marketing Specialist
Matthew McGuire
Marketing Coordinator
Sally Munter
Sales Support and Training Coordinator
Production
Wendy Troeger
Director of Content and Media Production
Joy Kocsis
Senior Art Director
Nina Tucciarelli
Senior Content Project Manager
Angela Iula
Content Project Manager
Professional Sales | Services
Sherry Minnard
Professional Education Specialist
Irene Bocchetti
Operations Manager
Trainers/Consultants
Julie Shepperly
Director of Professional Services

Author, consultant, educator and award winning stylist, Julie Shepperly has a wealth of experience as an educator and consultant for some of the leading names in the industry. Julie is particularly skilled at engaging and motivating her captive audiences worldwide. Her passion and enthusiasm for serving and supporting individuals to reach their full potential drives her every action. For over 17 years Julie has developed and delivered hundreds of programs specifically designed to unleash ones own personal power, profit and potential! It is through her genuine enthusiasm, honest commitment and bottom-line approach that Julie Shepperly ranks as a favorite of favorites among salon and spa business owners and technicians.
Ana Loiselle
Consultant

With over 10 years experience in new business start-ups and transformations, Ana Loiselle is a specialist in finding new sources of revenue and growth for salons and spas of all sizes. She has already helped numerous businesses flourish through creative — and powerful — new solutions; including brand development, strategic financial planning and employee training.
Ana's background includes a long career in the salon/spa industry as a product sales representative, educator, management consultant, and spa owner. Her leadership foresight was influential in making her former business, Anna Luis Salon & Day Spa a two time National award winner of Salon Today's Top 200 Fastest Growing Salons.
She holds a license in both cosmetology and aesthetics, making her more then just a consultant but a true mentor and coach.
Steve Gomez
Independant Coach | Trainer

Joining the Company in 2002, Steve’s experience as a business trainer spans over a decade. With a background in marketing and promotions, Steve is personally responsible for assisting thousands of salon and spa professionals with accelerating growth through business trainings, specifically targeting increased sales and profits. A favorite industry trainer, Steve is known for an upbeat, detail driven, and informative educational format, which enables salon and spa professionals to employ results-oriented internal growth and development strategies.
April Poster
Independant Coach | Trainer

April has carved a place for herself in the industry as a stylist, trainer and coach. Once a business consulting client herself, April integrated Milady’s proven systems within her business, growing her annual sales to more than $175,000. As a consultant and trainer, April’s personal experience in the industry allows for an authentic bond with her clients. She brings genuine passion, humor and commitment to everything she engages in and her command of business knowledge and experience make April an ideal salon and spa business trainer and consultant.
Technology
Sandy Charette
Senior Technology Project Manager
Trevor Ehmann
Technology Project Specialist
Media Lounge
